Privacy Policy

This privacy policy applies to the Stay Mate app (“Application”) for mobile devices created by Khac Thien Nguyen (“Service Provider”) as a free service. This service is provided “AS IS”.

Stay Mate is a rental property management application designed exclusively for tenants. It allows you to manage your rental information, communicate with your landlord, track bills, report issues, and access contract documents.

Information We Collect and Use

To deliver the core features, we may collect and process the following information:

Account Information

• Name, phone number, email address, and user ID
• Profile information you provide

Rental Contract Information

• Contract details provided by your landlord or property manager
• Contract images you upload or that are shared with you
• Contract terms, rental period, property address

Bill and Payment Information

• Monthly rental bill details (amount, due date, payment status)
• Landlord’s bank account information (display only)

Communication Data

• Chat messages exchanged with your landlord
• Images and attachments sent via chat
• Timestamps and read receipts

Issue Reports and Maintenance Requests

• Descriptions of reported issues or maintenance tasks
• Photos you upload when reporting problems
• Status updates and resolution history

Images and Media

• Photos captured via camera for reports or chat
• Images picked from your photo library
• Contract images you view or download

Device and Technical Information

• Device model and OS version
• App version and crash logs (stability/debug only)
• Push notification tokens (if enabled)

The Application does not collect precise location from your device.

How We Use Your Information

• Manage your rental account and profile
• Display and let you download contract documents/images
• Show bill details and manual bank transfer instructions
• Enable in-app chat with your landlord
• Process and track issue reports with photos
• Send notifications about messages, bills, or issue updates (if enabled)
• Improve app stability, performance, and UX

Data Storage

Your information is stored securely using cloud services. Images and documents are accessible only to authorized parties (you and your landlord).

Third-Party Access

We do not sell or share your data for marketing.

• Your landlord/property manager: rental interactions, contract management, issue resolution
• Cloud service providers: trusted vendors powering storage/messaging
• Government authorities: when required by law

App Permissions

• Camera: capture photos for reports/chat
• Photo Library: select/upload images or download contracts
• Notifications: receive alerts about new items (optional)
• Internet: sync data, send messages

We only access media/data you explicitly choose to share.

Payment Processing

Stay Mate only displays amounts, due dates, and landlord bank info. Actual transfers happen outside the app.

Data Retention

• While you actively use the Application
• As required to provide the service
• As mandated by law or contracts

Request deletion via staymate.home@gmail.com. We comply unless retention is legally required.

Children’s Privacy

The Application is not intended for children under 13, and we do not knowingly collect their data.

Security

We implement appropriate safeguards, though no system is 100% secure.

Your Rights

• Access your personal data
• Request corrections
• Request deletion
• Withdraw consent
• Export your data in a portable format

Contact: staymate.home@gmail.com

Changes to This Policy

We may update this policy and will notify you via the Application or email. Continued use signifies acceptance.

Effective date: November 10, 2025
Last updated: November 19, 2025

Contact Us

Email: staymate.home@gmail.com